Privacy Policy klaim99

klaim99 is an online gambling platform operating under international licensing, providing online slots, live casino, sports betting, crash games and fishing games to users in Malaysia. This Privacy Policy is drawn up to clearly explain the rights and obligations relating to personal data that arise from the relationship between you as a user and klaim99 as the platform operator.

By registering an account, logging in or using any service on klaim99, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of the platform.

This policy applies to all information we collect through the klaim99.one website, mobile applications (where applicable), email communications, live chat and other customer support channels we provide.

To enable you to use the klaim99 platform fully, we need to collect several categories of personal information. This collection is done directly when you fill in the registration form, contact customer support, make financial transactions or interact with our platform. The following are the categories of information we collect:

• Identity Information: Full name, date of birth, identity card number (MyKad), nationality and user account number.
• Contact Information: Email address, mobile phone number, and mailing address where applicable.
• Financial Information: Details of payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency wallets, deposit and withdrawal records.
• Platform Usage Data: Game activity logs, betting history, game preferences, login and logout times.
• Technical Data: IP address, browser type, device operating system, cookies data and session identifiers.
• Communications: Records of conversations with the customer support team via live chat or email.

klaim99 uses personal information collected solely for purposes that are predetermined and legitimate. We will not use your data for any other purpose without obtaining additional consent from you. Those purposes are as follows:

• Processing account registration and verifying user identity in accordance with international licensing requirements.
• Processing deposit and withdrawal transactions through supported payment methods.
• Providing 24/7 customer support services in Malay and English.
• Managing bonus programmes, cashback and promotional offers you are eligible for.
• Detecting and preventing fraud, money laundering and unlawful activity on the platform.
• Complying with legal obligations and the requirements of relevant licensing authorities.
• Improving the user experience through aggregated analysis of usage patterns and game preferences.
• Sending platform update information, security notifications and necessary administrative communications.

klaim99 does not sell or rent user personal information to any third party for commercial purposes. However, in certain limited and legitimate circumstances, your information may be shared with the following parties:

Payment Service Providers: Processing your financial transactions requires sharing the necessary information with payment gateway providers including Touch 'n Go eWallet, DuitNow, the FPX platform, Boost and relevant cryptocurrency exchanges. This sharing is limited to data needed only to complete the transaction.

Regulatory Authorities: Where required by licensing authorities, law enforcement agencies or a valid court order, klaim99 may disclose the necessary user information. We will not disclose more than what is required by law.

Technical Service Providers: Third-party companies that assist us in the technical operation of the platform, such as cloud computing and cybersecurity services, may have limited access to data within the scope of their work, subject to binding confidentiality agreements.

The klaim99 platform uses cookies and similar tracking technologies to improve the user experience, maintain login sessions and analyse overall website usage. Cookies are small text files stored on your device when you visit our website.

• Session Cookies: Required to maintain your login status and enable smooth navigation on the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your chosen settings such as display language and platform configuration for convenience on repeat visits.
• Analytics Cookies: Help us understand aggregate platform usage patterns for ongoing improvement. This data is processed in a form that does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access and protect user accounts from security threats.

You can manage cookie settings through the options in your web browser. However, please note that disabling certain cookies may affect the functionality of the klaim99 platform, including the ability to log in to your account.

klaim99 implements various technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. While no security system can guarantee absolute protection, we continuously work to maintain a high level of security.

• 256-bit SSL/TLS encryption for all data communications between users and servers.
• Tiered access controls ensuring staff can only access data relevant to their responsibilities.
• 24-hour system monitoring to detect and respond to cybersecurity threats.
• Regular data backup procedures to ensure service continuity and data recovery in the event of an incident.
• Regular security training for all staff who handle user data.
• Two-factor authentication (2FA) available for user accounts as an added layer of protection.

As a klaim99 user, you have certain rights regarding your personal data. We respect these rights and will process every valid request within a reasonable timeframe. These rights include:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or out of date, you may request that it be corrected.
• Right of Erasure: In certain circumstances permitted by law, you may request that we delete your personal data.
• Right to Restrict Processing: You may request that we limit how we process your data in certain situations.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.

To exercise any of the above rights, please contact the klaim99 customer support team via live chat or email. We will verify your identity before processing any request related to personal data to ensure the security of your account.

klaim99 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Our retention policy is as follows:

Active account information will be retained for as long as your account is active and in use. For closed or deactivated accounts, klaim99 will retain transaction records and identity verification data for the period required by international licensing requirements and relevant laws. This is an obligation that cannot be waived even upon user request.

Platform usage data and game activity logs will be retained for a shorter period, unless they are needed for ongoing dispute investigations or legal claims. After the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered.

The klaim99 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21. Our registration process includes age verification designed to screen out users who do not meet the minimum age requirement.

If we become aware that personal information of an individual under the age of 21 has been collected unintentionally, we will take immediate action to delete that information and close the relevant account. Parents or guardians who discover that their underage child has registered on this platform are urged to contact our support team immediately.

klaim99 reserves the right to amend or update this Privacy Policy at any time in line with changes to laws, technology, or operational requirements. Any changes made will be published on this page along with a new update date.

For changes that are material and significant, we will notify users via their registered email or through an in-platform notification at least seven days before the changes take effect. Continued use of the klaim99 platform after the effective date of any changes will be considered acceptance of the updated terms.

We encourage you to review this Privacy Policy from time to time to stay informed about how we handle your personal information. If you do not agree with any changes, you have the right to close your account and stop using the platform before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, the klaim99 team is ready to assist through the following support channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English via the chat icon on the platform.
• Support Email: [email protected]

We aim to respond to all privacy-related enquiries via live chat or email. Our experienced team is ready to provide further clarification on any part of this Privacy Policy.